FAQs

Product & Order Questions

How do I choose the right pet bed size?

Measure your pet in their usual sleeping position and allow extra room to stretch. Compare those measurements with the dimensions on the product page. Weight guidance alone does not guarantee a comfortable fit.

How do I choose a paw-cleaning cup?

Check the S, M and L dimensions on the product page. These are listed product dimensions, not confirmed internal opening measurements. If you are unsure, contact us before ordering. Never force your pet's paw into the cup.

How can I check whether the carrier backpack fits my pet?

Your pet needs room to sit, turn and lie down naturally. The listed 30 L capacity is not a weight limit. Internal dimensions and the maximum carrying weight have not yet been confirmed, so please contact us before ordering. Airline acceptance has not been verified.

What is the weight limit for the dual retractable leash?

The listed guidance is for small pets below 8 kg, but whether this refers to each pet or the combined load has not been confirmed. Do not assume it supports two pets of 8 kg each. Contact us before ordering to check suitability.

Are all grooming designs the same?

The grooming range includes different brush designs and a glove-style option. Features and included accessories may vary. Check your selected option and contact us if you need help confirming a specific model.

How do I get help with an order?

Email tiny.protectorst@gmail.com with your order number and a description of what you need help with. For a damaged or incorrect item, include clear photos so we can review the issue.