Refund policy
30-Day Money-Back Guarantee — Return and Refund Policy
1. Returns
We want you to be completely satisfied with your purchase from Tinyprotectors. If you are not satisfied for any reason, you may return the item within 30 days of receiving your order for a full refund or exchange. No questions asked. To initiate a return, please contact our customer service team at tiny.protectorst@gmail.com to receive a Return Authorization.
2. Conditions for Returns
- Items must be in new, unused condition with all original tags and packaging.
- Returns must be accompanied by the original receipt or proof of purchase.
- Personalized or customized items may not be eligible for return unless they are defective or damaged upon receipt.
3. Return Process
- Contact our customer service team to request an RA number.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
- Once we receive the returned item, we will inspect it and process your refund or exchange.
4. Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 7–10 business days for the refund to be processed after we receive the returned item.
5. Exchanges
If you would like to exchange an item, please follow the return process outlined above, and then place a new order for the desired item.
6. Shipping Costs
Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item is defective or damaged.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and a replacement or refund will be processed.
8. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact us at tiny.protectorst@gmail.com.